1. Free Services
Currently, SpaceTransform offers free quiz-based home improvement recommendations. Since our basic services are provided at no cost, refunds are not applicable for these free services.
2. Future Paid Services
Should we introduce paid services in the future, this refund policy will be updated to reflect the terms and conditions for those services. We will provide clear information about refund eligibility for any paid offerings.
3. Consultation Services
If you purchase personalized consultation services through our platform:
- Refunds may be requested within 7 days of service delivery
- Refund eligibility depends on the specific circumstances of your case
- Services that have been fully completed may not be eligible for refund
- Partial refunds may be available for partially completed services
4. Digital Products
For any digital products (e-books, guides, templates) that may be offered:
- Refunds are available within 14 days of purchase
- Digital products must be returned in original condition
- Proof of technical issues may be required for refund approval
- Downloaded content may need to be deleted as part of the refund process
5. Refund Process
To request a refund:
- Contact our support team at refunds@spacetransform.com
- Provide your purchase details and reason for refund
- Allow 3-5 business days for review of your request
- If approved, refunds will be processed within 5-10 business days
- Refunds will be returned to the original payment method
6. Non-Refundable Items
The following items are generally not eligible for refunds:
- Services that have been fully delivered and completed
- Customized or personalized content created specifically for you
- Services requested to be cancelled after completion
- Third-party products or services purchased through our platform
7. Processing Time
Refund processing times:
- Review period: 3-5 business days
- Processing time: 5-10 business days after approval
- Bank processing: Additional 3-5 business days depending on your bank
8. European Consumer Rights
As a company operating in France, we comply with European consumer protection laws, including the 14-day cooling-off period for distance contracts where applicable.
9. Disputes
If you are not satisfied with our refund decision, you may:
- Contact our customer service manager for review
- Use alternative dispute resolution services
- Contact French consumer protection agencies
10. Contact Information
For refund requests or questions about this policy:
Email: refunds@spacetransform.com
Address: 123 Rue de la Paix, 75001 Paris, France
Phone: +33 1 23 45 67 89
11. Policy Updates
This refund policy may be updated from time to time. Changes will be posted on our website with an updated effective date.
Last updated: January 2025